Shipping policy

House of Maitland ships orders from the United Kingdom. Delivery times and costs are calculated at checkout based on your location and selected shipping method. All orders are processed within the stated handling time, excluding weekends and public holidays. Once dispatched, delivery timelines are estimates and may vary due to factors outside our control, including courier delays or customs processing for international orders. House of Maitland is not responsible for delays caused by incorrect or incomplete shipping information provided at checkout. Risk of loss passes to the customer upon delivery. Any shipping issues should be reported promptly so we can assist where possible.